Frequently Asked Questions

Allergies & Medication

  • My child has severe allergy to peanuts/nuts, is your camp peanut/nut free?

  • Can my child take medication while at camp?

  • How do I notify you that my child has an EpiPen/Inhaler ?

Camp Hours

  • What happens if I am late to pick up my child?

  • What are your camp hours?

Camp Staff

  • What is the age of your staff?

  • What training does your staff receive?

  • What is the ratio of supervision?

Campers with Exceptionalities

  • My child has a support worker at school, do they require one at camp?

  • Does Planet Kids provide support workers?

COVID Protocols & Policies

  • Will campers be required to wear masks?

  • What screening will be required?

  • What safety measures do you have in place?

  • What are the size of your groups/cohorts?

  • Can my child change groups/cohorts once camp is in session?

  • What type of cleaning and disinfecting is done?

  • How will camp arrival and dismissal work?

Discounts

General Questions

  • My child is shy and does not know anyone - Will they enjoy themselves?

  • Can my child walk to/from their bus stop or camp location on their own?

  • Can my child be placed in the same group as siblings? Friends?

  • My child has lost something at camp. What can we do?

  • What happens if my child is sick and can not attend their full week of camp?

  • Can I pick up my child early from camp?

  • Can someone else pick-up my child from camp?

  • How many children are in each group?

  • How are children grouped at camp?

  • Can my child bring electronic devices/ toys to camp?

  • What items should my child bring to camp each day?

  • Do you have an outline of what my child(ren) will be doing throughout the week?

Locations

  • What are your camp locations?

  • What locations offer outdoor programming?

Lunch & Snacks

Payments

  • What is the payment process?

  • What are the camp fees?

  • Are camp fees subject to the Harmonized Sales Tax?

  • Are refunds available?

Registration

  • Is there a fee to make changes to my registration(s)?

  • Can I change my existing registration?

Safety

  • What happens if it rains?

  • What happens if there is a heat advisory in effect?

  • How is inappropriate behaviour handled?

  • What happens if my child becomes ill at camp?

  • What happens if my child is injured while at camp?

Swimming

  • Do any of your programs include swimming?

  • My child is not a strong swimmer. What is the level of supervision during swimming?

  • Are lifejackets provided?

Tax Receipts

  • Do you provide families with a Tax Receipt?

  • Do your programs qualify for the Children's Art Tax Credit?

  • I need to get a tax receipt from previous years, how do I get them?

Transportation

  • Is there a cost to use the bus?

  • Is transportation provided to any of your locations?

  • Are the children supervised on the bus?

  • Can my child only use the bus one way to camp?

  • Can I add or change busing on my child's registration once the week has started?

  • Is it possible to select two different bus stops?

  • How will children be seated on the bus?

Website

  • I forgot my username/password to login. What should I do?